This Privacy Policy was last updated on 5 Nov 2026 for Troubadour Properties Limited.

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This Privacy Policy contains important information about how we will collect, manage and use any personal data that you or your representative or agent provides to t Troubadour Properties Limited (the “Troubadour Properties Ltd”, “we”, “us” or “our”, “Troubadour London”). For more information about the Troubadour Properties Limited see https//www.troubadourlondon.com

 

Troubadour London (Troubadour Properties Limited) is committed to protecting and respecting your privacy including the privacy of any person who visits or registers with https//www.troubadourlondon.com (the “Site”) and who uses the services and products that we make available through our Site and our music venue, restaurant, online store (our “Services”).  This Privacy Policy applies to our Troubadour London website. We are committed to protecting your privacy and to ensuring a safe online experience.

We may change this Privacy Policy from time to time. Please check back regularly so that you are aware of the most recent version and the date that it was last updated.

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1. What type of information do you collect?

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

2. How do you collect information?

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

3. Why do you collect such personal information?

 

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services for restaurant reservations and online store shipping purposes;

2. To provide our Users with ongoing customer assistance and support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

1.a Fulfilment of Services

We collect and maintain personal data that you voluntarily submit to us during your use of the Site and/or through your purchase of our Services. We also may receive your personal data from third parties you have used to purchase our Services.

We use the contact and payment details you have provided to us or third parties so that we can fulfil the supply of Services you have purchased, including but not limited to:

• Providing you with any information, products or services you request from us;

• Processing reservations, where we will ask for your name, mailing address, billing address, email address, telephone number, credit card information, arrival dates, and times. 

1.b Email marketing

• We use information that we observe about you from your interactions with the Site, our email communications to you and/or by providing Services to you (see the Customer Insight and Analysis section above for further details of the information collected and how it is used) and/or your email address, to send you marketing communications by email, where you have consented to receive such marketing communications, or where we have another lawful basis to do so.

1.a.1 With whom do we share your personal data for these purposes?

Your personal data will be shared within Troubadour Properties Limited for the above purpose and we share your personal data with a variety of third party email marketing providers who assist us in delivering our email marketing campaigns to you.

 

1.a.2 What is our lawful basis?

• Where your personal data is completely anonymised, we do not require a lawful basis to use it as the personal data will no longer constitute personal data that is regulated under data protection laws. However, our collection and use of such anonymised personal data may be subject to other laws where your consent is required. Please see our Cookie Notice for further details.

• Where your personal data is not in an anonymous form, it is in our legitimate interest to use your personal data for marketing purposes.

• We will only send you marketing communications via electronic means where you have consented to receive such marketing communications, or where we have a lawful basis to do so.

 

How do you store, use, share and disclose your site visitors' personal information?

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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With whom do we share your personal data for this purpose?

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Your personal data will be shared within the Troubadour Properties Ltd  for the above purposes and with the following categories of third parties:

• To verify card payments and process refunds – we may share your information with credit card companies and other payment providers.

• To help us manage our customer relationships and fulfil our Services – we use a variety of third party vendors who provide us with systems and platforms to help us provide Services to you.

• To manage aspects of our Site – we use a variety of third party suppliers to help us operate features on our Site or facilitate the delivery of any products and/or services purchased through our Site.

Please note this list is non-exhaustive and there may be circumstances where we need to share personal data with other third parties in order to provide the Services to you.

 

 

How do you communicate with your site visitors?

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a purchase dispute, to collect fees or monies owed, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, and postal mail.

 

How do you use cookies and other tracking tools?

 

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

 

Disclosure to External Third Parties

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As set out in Section 3 of this Policy, we may also share your personal data with external third parties for specific lawful purposes, including:

• Service providers acting as data processors, who provide IT infrastructure, cloud hosting, system support, loyalty programme administration, customer service, and communications management

• Professional advisers, including legal counsel, auditors, bankers, and insurers, acting as controllers or processors

• Regulatory, supervisory, or law enforcement authorities, where required to comply with legal obligations or official requests

• Business partners or external loyalty programme affiliates, where your consent has been obtained, for the purpose of delivering joint services or promotions

We require all third parties to treat your personal data in accordance with applicable data protection laws. Where they act as processors, they are bound by contractual obligations to:

• Use personal data only on our instructions

• Implement appropriate security measures

• Not share the data with any unauthorised parties

Where they act as joint controllers, we will provide clear information about their responsibilities and how you can exercise your rights.

 

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at accounts@troubadourlondon.com or send us mail to 265 Old Brompton Road, SW5 9JA London, England

 

Privacy policy updates

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

How long do we keep your personal data for?

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We hold your personal data in accordance with our data retention policies. Generally, we do not keep personal data for longer than is necessary for the purposes for which it was collected.

If any personal data is only useful for a short period (e.g. for a specific marketing campaign), we may delete it at the end of that period.

If you have opted out of receiving marketing communications from us, we will need to retain certain personal data so we do not send you marketing communications again.

 

Confidentiality and security of your personal data

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We are committed to keeping the personal data you provide to us secure and we will take reasonable precautions to protect your personal data from loss, misuse or alteration.

We have implemented information security policies, rules and technical measures to protect the personal data that we have under our control from:

• Unauthorised access;

• Improper use or disclosure;

• Unauthorised modification; and

• Unlawful destruction or accidental loss.

All of our employees and data processors (i.e., those who process your personal data on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of the personal data of all users of our Services.

 

How to access your information and your other rights?

The UK GDPR and EU GDPR afford you the following rights in relation to the personal data we hold about you:

a. Your right of access.

If you ask us, we will confirm whether we are processing your personal data and, if so, provide you with a copy of that personal data (along with certain other details). If you require additional copies, we may charge a reasonable fee.

b. Your right to rectification.

If the personal data we hold about you is inaccurate or incomplete, you are entitled to have it rectified. If we have shared your personal data with others, we will let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we will also tell you with whom we have shared your personal data so that you can contact them directly.

c. Your right to request erasure.

You can ask us to delete or remove your personal data in some circumstances, such as where we no longer need it, if you withdraw your consent (where applicable. However, note that we may retain some of your personal data for a reasonable period of time, even after you withdraw a consent, for legal or compliance purposes. If we have shared your personal data with others, we will let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we will also tell you with whom we have shared your personal data so that you can contact them directly.

 

d. Your right to restrict processing.

You can ask us to ‘block’ or suppress the processing of your personal data in certain circumstances, such as where you contest the accuracy of that personal data or you object to us processing it. It would not stop us from storing your personal data, though. We will tell you before we lift any restriction. If we have shared your personal data with others, we will let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we will also tell you with whom we have shared your personal data so that you can contact them directly.

Your right to data portability.

You have the right, in certain circumstances, to obtain personal data you have provided to us (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.

 

e. Your right to object.

You can ask us to stop processing your personal data, and we will do so, if we are:

• Relying on our own or someone else’s legitimate interests to process your Personal data, except if we can demonstrate compelling legal grounds for the processing; or

• Processing your personal data for direct marketing.

f. Your rights in relation to automated decision-making and profiling.

You have the right not to be subject to a decision when it is based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you. However, we may conduct automated decision-making and/or profiling where it is necessary for entering into, or the performance of, a contract between you and us.

Examples of automated decision-making and/or profiling include if we use software to automatically scan employment applications and match candidates to job vacancies, or if we were to utilise an aptitude test with algorithms or automated criteria for decision-making in our recruitment process.

g. Your right to withdraw consent.

If we rely on your consent (or explicit consent) as our lawful basis for processing your personal data, you have the right to withdraw that consent at any time.

 

h. Your right to lodge a complaint with the supervisory authority.

If you have a concern about any aspect of our privacy practices, including the way we have handled your personal data, you can report it to the UK Information Commissioner’s Office (ICO) or other Supervisory Authority. You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.

 

Changes to this Privacy Policy

We may make changes to this Privacy Policy from time to time.

To ensure that you are always aware of how we use your personal data, we will update this Privacy Policy from time to time to reflect any changes to our use of your personal data or our business practices. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We will notify you by email of any significant changes. However, we encourage you to review this Privacy Policy periodically to be informed of how we use your personal data.

Should you have any questions regarding this Privacy Policy, data protection issues relating to this website or to the services we provide, please send your questions to at accounts@troubadourlondon.com

 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at accounts@troubadourlondon.com or send us mail to 265 Old Brompton Road, SW5 9JA London, England

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